OnTrac Courier Tracking

OnTrac is a major U.S.-based logistics carrier specializing in last-mile e-commerce delivery. Following their merger with LaserShip, OnTrac provides a transcontinental delivery network covering 31 states and D.C. They are known for providing faster-than-average transit times and 7-day-a-week delivery for leading retailers.

  • Service: Last-mile e-commerce parcel delivery
  • Coverage: 31 U.S. states and Washington, D.C.
  • Website: ontrac.com

How to Track Your OnTrac Shipment

  1. Locate your tracking number: Found in your shipment confirmation email from the retailer.
  2. Enter the tracking number: Input your code into the tracking field above.
  3. View Status: Monitor your package through milestones like "Out for Delivery," "In Transit," or "Delivered."

Shipment Status Codes:

  • Shipment Received: OnTrac has received the package from the shipper.
  • In Transit: Your parcel is moving through the OnTrac sort network.
  • Out for Delivery: Your package is on the final vehicle for delivery today.
  • Delivered: Package has been left at the destination address.
  • Exception: A delay or delivery issue has occurred—check tracking for specific details.

Frequently Asked Questions

Q: Does OnTrac deliver on weekends?
A: Yes. OnTrac delivers 7 days a week, including Saturdays and Sundays, across the majority of their service area at no extra cost.
Q: How do I speak to a customer service agent?
A: OnTrac provides support via live chat on their website or by texting "start" to (703) 348-8441. They do not operate a traditional customer service phone line for tracking inquiries.
Q: Why isn't my tracking number working?
A: Tracking information can take up to 24 hours to populate after a label is created. If the number is still not recognized after 24 hours, contact the merchant who shipped your order.

Contact OnTrac Support:

  • Text Support: Text "start" to (703) 348-8441
  • Live Chat: Available via the "Virtual Assistant" icon at ontrac.com/support/
  • Support Hours: Monday–Friday, 8 AM – 9 PM ET; Saturday–Sunday, 8 AM – 8 PM ET.

Estimated Delivery Times:

  • Standard Transit: 1–3 business days within the core service network.
  • Weekend Delivery: Available Saturdays and Sundays in over 75% of the service area.

Actual delivery times are provided in real-time once the package is scanned into the local sorting facility.

Tracking Visual Guide

  1. Find your ID: Look for the tracking number in your shipping confirmation email.
  2. Enter ID: Use the tracking box at the top of this page.
  3. Monitor: View live updates from the sorting center to your doorstep.
  4. Get Help: Use the text-support line if you have delivery instructions or concerns.