Asendia APAC Courier Tracking

Asendia Hong Kong (Asendia APAC) is a joint venture between La Poste and Swiss Post, specializing in cross-border e-commerce and mail logistics. They act as a consolidator, collecting parcels from retailers in Hong Kong and China, and managing the air-freight transport and customs clearance before handing them over to local delivery partners worldwide.

  • Services: e-PAQ packet and parcel solutions, customs clearance, returns management
  • Focus: Cross-border e-commerce from Asia to the rest of the world
  • Website: asendia.hk

How to Track Your Asendia Shipment

  1. Locate your tracking number: Look for a 13-character alphanumeric code (e.g., AB123456789HK) in your order shipping email.
  2. Enter the tracking number: Input the code in the tracking box above.
  3. Monitor status: Follow your package from the Hong Kong sorting facility through international transit.

Shipment Status Codes:

  • Shipment Received: Asendia has collected your parcel from the retailer.
  • In Transit: Your parcel is moving via air freight toward the destination country.
  • Customs Clearance: Package is undergoing import processing in your country.
  • Handed to Local Carrier: Asendia has transferred the parcel to your national post office for final delivery.

Frequently Asked Questions

Q: Why has my tracking stopped updating?
A: Asendia typically handles the "first mile." Once your parcel arrives in your country, it is handed off to your local postal service (e.g., USPS, Royal Mail). If tracking goes silent, check the same tracking number on your national post office’s website.
Q: How long does Asendia shipping take from HK?
A: International e-commerce shipments typically take 7–20 business days, depending on customs efficiency and the final-mile service speed in your country.
Q: How do I contact Asendia support?
A: Asendia is a business-to-business logistics provider. If you are a shopper, please contact the retailer you bought from; they have direct access to Asendia’s management team to resolve lost or damaged parcel claims.

Contact Asendia Support:

  • Official Tracking & Support: asendia.com/shopper-support
  • Virtual Assistant: Use the "Help" or "Virtual Assistant" icon on the Asendia support page for 24/7 automated tracking assistance.

Note: Asendia does not provide a direct consumer phone number for individual tracking inquiries.

Estimated Delivery Times:

  • Asia to North America/Europe: 7–15 business days (standard).
  • Customs Clearance: Can add 2–5 days depending on destination country regulations.

Delivery is subject to local postal service efficiency after the hand-off.

Tracking Visual Guide

  1. Find ID: Check your email for a 13-character code ending in "HK".
  2. Enter ID: Paste it into the tracking box above.
  3. Track Status: Monitor for the "Handed to Local Carrier" milestone.
  4. Final Step: Use your local national post tracking tool for the final delivery stage.