Cainiao Courier Tracking

Cainiao Network (Cainiao Smart Logistics Network) is the logistics arm of the Alibaba Group. It acts as a global logistics platform that connects merchants with a vast network of shipping partners, including national postal services and specialized express carriers, to facilitate cross-border e-commerce delivery worldwide.

  • Services: Cross-border e-commerce parcel consolidation, smart routing, and global tracking.
  • Network: Extensive partnership with 50+ global logistics companies.
  • Website: global.cainiao.com

How to Track Your Cainiao Shipment

  1. Locate your tracking number: Look for a code starting with "LP" (e.g., LP00123456789123) or a standard UPU code (e.g., AA123456789CN) in your order details on AliExpress or your marketplace account.
  2. Enter the tracking number: Input the code in the tracking box above.
  3. Monitor status: Follow the package from the warehouse to the destination country.

Common Shipment Statuses:

  • Accepted by Carrier: The package has been collected from the merchant.
  • Departed Country of Origin: Parcel is in transit via air or sea.
  • Arrived at Destination Country: Package has reached the local sorting facility.
  • Handed over to local carrier: The parcel is now with your national post or final-mile courier.

Frequently Asked Questions

Q: Why isn't my tracking updating?
A: Cainiao often uses "Economy" shipping tiers. If your tracking says "Super Economy," it may have limited tracking once it leaves the origin country. If your package is delayed, wait for the protection period on your shopping platform to end.
Q: Is Cainiao the courier delivering my package?
A: Usually, no. Cainiao is the logistics platform that manages the shipment. Your package will likely be delivered by your local post office (e.g., USPS, Royal Mail) or a local regional carrier.
Q: How do I get a "local" tracking number?
A: Once the package clears customs in your country, the Cainiao tracking details will often update with a "Local Tracking Number" which you can use on your national post office website.

Contact Support:

  • Official Tracking Site: global.cainiao.com
  • Note: Cainiao is a B2B platform. If you have an issue with a delivery (lost package, refund), you should contact the store or marketplace (e.g., AliExpress) where you bought the item, as they hold the contract with Cainiao.

Estimated Delivery Times:

  • Cainiao Super Economy: 30–50 business days (Limited tracking).
  • Cainiao Standard: 15–30 business days.
  • Cainiao Premium: 7–15 business days.

Delivery times are estimates and highly dependent on customs clearance and the efficiency of your local postal service.

Tracking Visual Guide

  1. Find the LP code: Check your email confirmation.
  2. Enter ID: Paste into the tracking box above.
  3. Check Details: If the package is in your country, look for an updated tracking number assigned by your local carrier.