Sway Courier Tracking

Sway (formerly Returnmates) is a comprehensive e-commerce logistics provider specializing in small parcel delivery, box-less and label-less returns, and doorstep exchanges. Sway partners with online retailers to offer nationwide delivery, including same-day and next-day options, enhancing the overall home shopping experience.

  • Service: E-commerce delivery, returns, and exchanges
  • Headquarters: Los Angeles, CA
  • Website: shipsway.com

How to Track Your Sway Shipment

  1. Locate your tracking number on your order confirmation email or SMS notification.
  2. Enter the tracking number in the input box above.
  3. Monitor your delivery using live status updates via the Sway tracking network.

Shipment Status Codes & Meanings:

  • Shipment Created: Shipment booked, not yet picked up.
  • In Transit: Parcel is moving within the Sway logistics network.
  • Out for Delivery: Courier is on the way for final dropoff.
  • Delivered: Package arrived and was confirmed by the recipient.
  • Exception: Problem or delay—contact support via text for assistance.

Frequently Asked Questions

Q: How fast are tracking updates with Sway?
A: Sway updates tracking instantly when a courier scans your package, pushing real-time SMS updates to your mobile device.
Q: Does Sway offer weekend delivery?
A: Yes, Sway operates standard deliveries and returns 7 days a week in supported metropolitan areas.
Q: How do I schedule a return pickup with Sway?
A: Returns can be scheduled directly through the tracking link sent via SMS. You do not need a box or a printed label; the driver will handle it.

Contact Sway Customer Support:

  • Text Support: (213) 900-3172 (Live 2-way SMS chat available 7 days a week)
  • Email: [email protected]
  • Corporate Office: 1113 Electric Avenue, Venice, Los Angeles, CA 90291

Estimated Delivery Times:

  • Same-Day Delivery: Available in select urban markets
  • Next-Day Delivery: Overnight delivery to supported regions
  • Standard Shipments: 2–5 business days depending on merchant agreements

Check your tracking link or SMS notifications for your specific 30-minute delivery or pickup window.

How to Track Your Sway Delivery

  1. Find Your Tracking Number: Check your SMS or email order confirmation for the Sway code.
  2. Enter Tracking Number: Input your code into the tracking box above.
  3. Follow Status: Monitor your package through statuses like 'Shipment Created', 'In Transit', and 'Delivered'.
  4. Need Help? Text Sway support at (213) 900-3172 if you encounter any delays.