Vert Chez Vous (Labatut Group) Courier Tracking

Vert Chez Vous, a subsidiary of the Labatut Group, is a specialist in 100% eco-responsible urban distribution in France's largest cities (Paris, Lyon, Marseille, Toulouse, Bordeaux). They utilize a multimodal fleet consisting entirely of electric and natural gas (CNG) vehicles, electric cargo bikes, and even a river barge on the Seine that acts as a floating warehouse for inner-city Paris deliveries.

  • Service: Eco-friendly urban last-mile delivery
  • Fleet: Electric utility bikes, CNG trucks, and river barges
  • Headquarters: Pantin, Ile-de-France
  • Website: vertchezvous.com

How to Track Your Vert Chez Vous Shipment

  1. Locate your tracking number on your merchant order confirmation email or SMS notification.
  2. Enter the tracking number into the tracking input box above.
  3. Monitor your delivery as it moves through the urban logistics network.

Shipment Status Codes & Meanings:

  • Order Received: Parcel registered in the system and awaiting pickup.
  • In Warehouse: Shipment is stored and prepared for urban dispatch.
  • In Transit: Package is moving via truck or barge to the local dispatch point.
  • Out for Delivery: An eco-vehicle or cargo bike has dispatched your parcel for final delivery.
  • Delivered: Parcel successfully arrived at its destination.
  • Exception: Delivery issue encountered (e.g., restricted access zone)—contact support immediately.

Frequently Asked Questions

Q: Where can I find my Vert Chez Vous tracking number?
A: Your tracking number is provided by the merchant or retailer you purchased from. Check your order confirmation email or shipment SMS.
Q: Are Vert Chez Vous vehicles really 100% eco-friendly?
A: Yes. Vert Chez Vous operates a strictly multimodal, zero-to-low emission fleet. This includes electric cargo bikes (for narrow city centers), natural gas (CNG) trucks, and river barges to reduce road congestion.
Q: Can I change my delivery address after the item has shipped?
A: Because urban logistics routes (especially those utilizing cargo bikes and barges) are highly synchronized to bypass traffic zones, mid-route address changes are rarely possible. Contact customer service immediately to see if the parcel can be held at the dispatch center.

Contact Vert Chez Vous Customer Support:

  • Phone: +33 1 48 44 18 32
  • Email: [email protected]
  • Headquarters: 110 bis, avenue du Gal Leclerc - Bâtiment 12, étage 1B 93500 Pantin, France

Note: Vert Chez Vous also operates regional branches in Toulouse, Bordeaux, Lyon, and Marseille. Business customers can contact the Labatut Group directly at [email protected].

Estimated Delivery Times:

  • Express/Same-Day: Available for specific merchant agreements in major metros (Paris, Lyon, Marseille, Toulouse, Bordeaux) for orders placed before daily cutoff times.
  • Standard Urban Delivery: Typically Next Business Day (Monday–Saturday) once received at the local urban hub.

Traffic regulations in historic city centers and low-emission zones may dictate specific delivery windows.

How to Track Your Vert Chez Vous Delivery

  1. Find Your Tracking Number: Check your order confirmation email or SMS from the merchant.
  2. Enter Tracking Number: Paste your code into the tracking box at the top of the page.
  3. Monitor Live Progress: Watch your parcel move through statuses from the warehouse to your door.
  4. Need Help? If your package is delayed, reach out to support at +33 1 48 44 18 32.